Privacy policy.

RMP Aus Pty Ltd (ABN 84 669 191 833), trading as Reiss Motivation Australia.

RMP Aus Pty Ltd (ABN 84 669 191 833), trading as Reiss Motivation Australia ("we", "us", "our"), is committed to providing quality services to you while protecting your privacy. This policy explains how we collect, use, disclose, store and protect your personal information.

We adopt the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), which govern how we collect, use, disclose, store, secure and dispose of personal information.

1. Who this policy applies to

This policy applies to everyone whose personal information we handle, including individuals who complete a Reiss Motivation Profile and/or Reiss Motivation Digital, organisational clients and their users, website visitors, and people who contact us. It should be read together with our Terms and Conditions.

2. The personal information we collect

Personal information is information or an opinion about you where you are identified or reasonably identifiable, whether it is true and whether recorded in a material form (as defined in section 6(1) of the Privacy Act 1988 (Cth)).

The personal information we collect includes:

• Identifying and contact details such as name, email address, phone number, postal address, age (or date of birth), gender, country of residence, company name and, where relevant, role. We collect your age or date of birth in part to confirm your eligibility to use our services (see section 13).
• Profile data: your Reiss Motivation Profile results.
• Payment information used to process purchases. Card payments are processed by our third-party payment provider; we do not store your full card details.

Some information we collect is sensitive information, which has the meaning given in section 6(1) of the Privacy Act 1988 (Cth) and includes information about your health, racial or ethnic origin and religious beliefs, among other things. We collect sensitive information only with your consent, unless we are otherwise permitted by law, and we handle it in accordance with the APPs.

3. How we collect your information

We collect personal information directly from you where reasonable and practicable, for example when you register, complete a profile, make a purchase or contact us. We may also receive information from your organisation where you participate in a program, and from third parties such as analytics providers. Some technical data is collected automatically when you use our websites and platform (see Cookies and derivative data below).

If you leave a voicemail message through our support line, that recording is stored so we can respond to your enquiry. We do not record live calls.

4. Why we collect and use your information

We collect and use your personal information to provide our products and services, including to create and deliver your profile results, administer accounts, process payments, provide support, and meet our legal and contractual obligations. We may also use it for related purposes you would reasonably expect, such as improving our services.

5. Use of your profile data within an organisational program

Where your Reiss Motivation Profile is administered under a program run by an organisation (for example, your employer or a sporting body), that organisation decides how your results are used within its program. The organisation is responsible for participation and how your results will be used, obtaining your consent before you participate, and handling any request you make to withdraw consent or restrict use of your results.

In these cases, we act as a service provider, processing your information on the organisation's behalf and in accordance with our agreement with that organisation. The organisation is responsible for its own use of your results, including any decisions it makes using them.

If you want to withdraw consent or restrict how your results are used within a program, please contact your organisation. We will act on the organisation's written instruction. This is separate from the marketing opt-out described in section 11.

6. Disclosure of your information

We do not sell your personal information.

We may disclose your personal information:

• to the organisation that has engaged us, where you participate in its program (see section 5);
• to service providers who help us deliver our services, under arrangements that require them to protect your information;
• where you have consented to the disclosure;
• where required or authorised by law; and
• to a relevant party in connection with a business sale, merger, acquisition or restructure involving Reiss Motivation Australia, subject to this policy.

7. Overseas disclosure

We host User Data in Australia using Microsoft Azure. To produce your profile, some non-identifiable questionnaire responses are processed overseas, in the United States, by IDS Publishing Corporation, our scoring provider, and the resulting scores are returned to us. The data sent for scoring does not identify you. Certain operational and account data may also be processed overseas by our service providers, for example in the United States, for purposes such as hosting support, billing and system monitoring. We take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.

8. AI-assisted insights (MotivationLab)

Where you choose to use MotivationLab to generate personalised insights from your Reiss Motivation Profile results, we use AI tools hosted in Australia to help produce these insights. The first time you use MotivationLab, your existing profile report, which includes your name, is sent to our AI provider so your scores can be extracted from it. This transfer is transient: the report is used only to extract your scores and is not retained by the AI provider. After that, all further processing uses a de-identified version of your profile data, and your name is not disclosed to the AI provider during ongoing use. If you choose to type personal information into MotivationLab's chat feature, that text is sent to the AI provider as you enter it, and you are responsible for what you choose to share this way.

AI-generated insights are reviewed before use in any client-facing context, are provided for general information only, and do not constitute psychological, medical or professional advice. Our AI providers are contractually prohibited from using your information to train their models and from retaining it beyond what is needed to produce your insight.

9. Storage, security and retention

We store your personal information in a way that reasonably protects it from misuse, loss and unauthorised access, modification or disclosure. We retain personal information for as long as it is needed to provide our services and to meet our legal and contractual obligations. User Data held for organisational clients is retained in line with the relevant service agreement, and data in inactive accounts may be deleted after 12 months of inactivity. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Data breaches

We are subject to the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). If we become aware of a data breach that is likely to result in serious harm, we will assess it and, where required, notify the Office of the Australian Information Commissioner (OAIC) and affected individuals. Where a breach involves information we hold for an organisational client, we will also notify that client in accordance with our agreement with them.

11. Marketing and communications

We may use your contact details to send you information and marketing about our products and services. You can unsubscribe or opt out of our marketing lists at any time by contacting us in writing or using the unsubscribe link in our emails. Opting out of marketing is separate from any organisational program described in section 5. To change how your results are used in a program, contact your organisation.

12. Accessing and correcting your information

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete, subject to certain exceptions. To protect your information, we may ask you to verify your identity before we release it. Please contact us in writing to make a request. We will respond to your request within a reasonable period, usually within 30 days.

13. Children and young people

Our platform and services are intended for individuals aged 16 and over. If you are under 18 (a Minor, aged 16 or 17), we require parental or guardian involvement in reviewing this policy and our Terms and Conditions before you use our services. Further detail is set out in our Terms and Conditions.

14. Cookies and derivative data

When you use our websites and Platform, some data is collected automatically, such as IP addresses, browser and device types, interactions, dates and times of access, cookies and log data. In most cases this information does not identify you. We use:

• essential cookies required for the Platform to function and to keep you signed in; and
• analytics cookies (Google Analytics) to understand how our websites are used.

Google Analytics on our websites

Reiss Motivation uses Google Analytics on reissmotivation.com, reissmotivationsport.com and reissmotivationbusiness.com. It collects statistics that are used to improve the sites, including pages visited, how visitors find us and devices used. Google processes this data on our behalf, and its advertising features are disabled.

You can opt out of Google Analytics on each site using the links below. Your choice applies only to the browser you’re using, and you’ll need to repeat it if you clear your cookies or switch browsers.

• Opt out of analytics on reissmotivation.com
• Opt out of analytics on reissmotivationsport.com
• Opt out of analytics on reissmotivationbusiness.com

You can also block cookies in your browser settings. Disabling some cookies may affect how the Platform works.

15. Complaints and enquiries

If you have a question or complaint about this policy or how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

16. Changes to this policy

We may update this policy from time to time. The current version is always available on our website.

17. Contact us

Reiss Motivation Australia, RMP Aus Pty Ltd (ABN 84 669 191 833). Email: info@reissmotivation.com. Phone: 1800 930 227.